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TITidy Inbox Notes

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  1. What AI Can and Can't Do With a Shared Business Inbox

    What AI actually does to a busy shared inbox, which jobs it handles, and the ones that still need a person to read and decide.

  2. Sorting and Labelling Emails With AI

    How to ask AI to label mail as sales, support, billing or junk, and how plain labels and filters fit alongside it.

  3. How AI Can Flag Urgent Emails

    Can AI tell which messages need an answer today? What flagging can and can't do, and a simple way to check it against your own mail.

  4. Drafting Email Replies With AI and Checking Them

    How to use AI for first drafts of customer replies, and a checking routine that stops wrong facts or off-tone wording going out.

  5. AI Features Already Inside Gmail and Outlook

    Which AI inbox tools come with Gmail and Outlook, and what plan or licence each needs.

  6. Simple Inbox Rules to Set Up Before Using AI

    Do you need AI at all? How plain filters, labels and rules in Gmail and Outlook work, and when they're enough for a shared inbox.

  7. Customer Emails and Privacy When Using AI Tools

    What can happen to customer details when an AI tool reads your inbox, and the questions to ask a maker before you connect one.